Shipping and Returns Policy

Shipping Policy

Shipping Scope

We ship to [list of countries or regions where shipping is available]. We do not ship to [geographic restrictions, if any].

Delivery Times

Orders are processed within [number of days] business days after payment confirmation. The estimated delivery times are as follows:

• Domestic shipments: [range of days] business days.
• International shipments: [range of days] business days.

Please note that delivery times may be affected by external factors such as holidays, customs, or logistics delays.

Shipping Costs

The shipping cost is calculated based on the destination and the weight of the package. We apply the following rates:

• Standard shipping: [price or cost policy].
• Express shipping: [price or cost policy].
• Free shipping on purchases over [minimum amount].

Order Tracking

Once the order is shipped, you will receive an email with the tracking number and the link to track your package via [name of the shipping company].

Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us at macaluam@gmail.com to manage the issue. In case of loss or damage during shipping, we will work with the courier company to provide a solution.

International Shipping and Customs

For orders outside [country of store origin], customers are responsible for any applicable customs taxes or duties. We are not responsible for delays caused by customs.

Incorrect Address or Unclaimed

If the package is returned due to an incorrect address provided by the customer or because it was unclaimed, the buyer will be responsible for the reshipment costs.

Return Policy

Return Period

If you are not satisfied with your purchase, you may request a return within [number of days] calendar days from the receipt of the order.

Return Conditions

To be eligible for a return, the product must meet the following requirements:

• Be in its original condition, unused, and with no signs of wear.
• Keep the original packaging and all labels.
• Not be a product excluded from return (see “Non-Refundable Products”).

Return Process

1. Contact our customer service team at macaluam@gmail.com providing your order number and the reason for the return.
2. We will provide you with instructions for shipping the product to our address at [return address].
3. Once the product is received and verified, we will process your refund within [number of days] business days.

Return Costs

• If the return is due to our error (defective, incorrect product, etc.), we will cover the return costs.
• If the return is due to a change of mind by the customer, the buyer must cover the shipping costs.

Refunds

Refunds will be issued through the same payment method used at the time of purchase. Depending on your bank or payment provider, the refund may take between [range of days] business days to appear in your account.

Non-Refundable Products

We do not accept returns in the following cases:

• Customized or made-to-order products.
• Items on sale or clearance.
• Personal hygiene or intimate care products.

Product Exchanges

If you wish to exchange a product for another one, you must first return the original item and then make a new purchase.